https://onecontact.com.mk/job/detail/remote-application-support-analyst
Skills & Experience:
We are seeking a proactive and analytical Application Support Analyst with excellent communication skills and strong SQL knowledge. The ideal candidate will have hands-on experience in database administration, troubleshooting networking issues, and providing high-quality technical support to both customers and internal teams.
Roles & Responsibilities
Provide prompt and effective technical support to customers and internal stakeholders via remote channels.
Troubleshoot and resolve Level 2+ issues, escalating complex cases when necessary.
Identify recurring issues and propose or implement long-term solutions to reduce support volume.
Collaborate with the development team to investigate bugs and test resolutions.
Perform system upgrades and deliver post-upgrade support to end users.
Document troubleshooting steps, FAQs, service bulletins, and user guides for both internal and external use.
Job Requirements
4+ years of experience providing Level 2 (or higher) technical support in a software environment.
Strong command of SQL, including the ability to write SELECT, UPDATE, and other queries, with a solid understanding of JOIN operations (LEFT, RIGHT, INNER).
Working knowledge of MS SQL and/or Oracle databases.
Familiarity with tools such as MS SQL Client, TOAD, or similar database management tools.
Understanding of basic network troubleshooting tools and commands (Wireshark).
Ability to work independently in a remote, collaborative environment.
Excellent verbal and written communication skills in English.
Proven analytical and problem-solving abilities.
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
Working Hours
Standard 8 hour shift falls between 8 AM – 8 PM EST (US/Canada)
What We Can Offer
Hiring from North Macedonia, Albania, Kosovo, Bosnia and Brazil
An Attractive Salary Package + Benefits
100% Remote Work – Work From Anywhere
Working In An International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
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